Most Frequently Asked Questions:

Questions About The Ordering Process;

Ideally as an E commerce Printing Company we would prefer that you place your order online via our website, it helps to keep everything in one place.

Should for any reason that you cannot place your order directly online please contact us for assistance.

All payments are processed through E.F.T., you are responsible to execute the payment via your online banking service provider. This process ensures more security for you as our customer.

Payment can be done directly after you have placed the binding order. As soon as we receive the payment confirmation from the banking service provider provider, we will start to process your order (subject to the condition that we have received printable artwork or your print approval).

Sending artwork is really easy:

  • You can upload your PDF print ready file during the order / checkout procedure online.
  • As an alternative, should you experience any issues with our upload centre, you can send your artwork via e-mail to help@combiprint.co.za after placing the order.

We do not process payment or deal with any payment information. All payments are processed through Smart E.F.T.

We will send you a soft artwork visual proof of your artwork for approval and we will only start production once we have received your final approval. If you are not happy with the proof, we will provide additional proofs, based on new artwork that you send us, We do not make any corrections to artwork. The first artwork visual soft proof is provided at no cost, thereafter we charge a fee of R90 per proof.

The completion time of your order consists of production and delivery time.

Our production periods:

Production period is the time frame estimated to produce the final product, these time frames are available at the time of placing your order and varies to all products. Estimated times are based on various factors and indicate a period of more or less given the specified estimated date.
Estimated Time Frame – your order, artwork ready for printing and payment have to be with us until 10am on any working day for work to commence on that day. All order confirmations received after 10am will go into production the next working day.

Our delivery periods:

Standard delivery: 3-4 working days from completion
The above mentioned working days exclude Saturday, Sunday and public holidays. Working days are weekdays from Monday to Friday.

COMBIPRINT delivers to anywhere in South Africa.

At your request, we will send the printed products with your address as the sender directly to your client without any information linking to COMBIPRINT.

If you are logged in, you can see all relevant information and status of your order in your customer area and “order overview”.

Yes – this is possible under the section “order overview” in the customer area. Select the print job and click on “view shipping details”. A tracking of your order is only possible if the order has been dispatched already.

A cancellation of your order is generally possible before it is dispatched. We will need to charge you for any time and materials we’ve used up to the point of cancellation, therefore the sooner you cancel your order, the less it will cost. A small charge will apply if we’ve already processed your artwork and created your demanded proof.

Your satisfaction is important to us! Our guarantee is the best quality at low prices. In the unlikely occurrence of defects with the delivered goods, we want to handle your complaint as easily and quickly as possible.

  • Please contact us within 5 working days from the receipt of goods.
  • Note that artwork related issues cannot be accounted for as artwork proofing and approval remains at the discretion of the customer.

We will check your complaint and get in touch with you.

Questions Concerning Artwork;

Please only use closed file formats: PDF & JPEG / Please do not upload raw files from any Graphic Software!

Artwork created in MS Office applications and Publisher is not suitable for commercial printing. These files can be converted for a fee. Ensure that your artwork creation is correct.

Yes – we can only accept and process print-ready files.

Always add trim/bleed to your files to allow leeway for cutting differences in production. Our standard trim allowance is 3mm. Ensure that you have the correct bleed.

  • Please remember that your print data always has a bleed of 3 mm on each side to avoid white areas on your printed product. This means that background images and graphics should always be created 3 mm more than the actual format. Print data in open format is accordingly 6mm wider and higher than the actual format. For example, for A4 the size including bleed is 303 x 216 mm.
  • If this is not the case, there may be minimal deviations that lead to white margins due to machine-dependent interface tolerances.
  • Equally important design elements and fonts should be placed at least 3 mm from the final format (without bleed), and frames should not be used as boundary in the layout.
  • For more information, please see our artwork instructions.

 

Yes – our standard artwork check is for free and always included. During the standard artwork check, we verify whether your artwork is printable.

What is included in your Standard Artwork Check?

Our “Standard Artwork Check” is always included and the following will be checked:

  • If your artwork is provided in a closed and correct file format (PDF, or JPEG)
  • If the number of pages is correct.
  • If your artwork is provided in the correct size We will scale your artwork automatically to the desired size (without bleeding) if the provided size is incorrect. Please note adjustments to the size, especially when scaling up the artwork (e.g. A6 < A4) can cause a decrease in the resolution and furthermore no bleeding will be added.
    Your artwork will be converted automatically into CMYK if it was created in RGB colour mode or with spot colours Please note that the conversion can cause colour differences.
  • If all fonts are embedded.

Our customer service will contact you by email if your artwork presents any of the problems mentioned above. Please note that conversions of size and colour mode will be processed automatically and there will be no information. Furthermore, we will not check if the side sequence of your artwork is correct.